The terms and conditions apply to the use of the CustomizeItGirl.com website. By placing an order with us, you are agreeing to accept these terms and conditions (Conditions).

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.

If you have any queries relating to the Conditions, please contact the customer care team before placing an order.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability.

For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.

Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify our customer care team, and we will let you know whether we can find the item for you. If Customize it Girl does not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.

Delivery

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Customs Fees – Please note that we ship all orders from the UK. Shipments from the UK to the USA are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country. If you are charged USA import duties or fees for USA customs clearance, please let us have proof of payment (and the customs paperwork showing that the charges relate to a Customize it Girl parcel) and we'll gladly reimburse you.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Returns/Exchanges Policy & Cancellation Rights

If you find that any product you have ordered is unsuitable, don't worry, we have a flexible returns policy and are very happy to help you choose something else for advice email us at natacha@customizeitgirl.com or phone +44 7985246628 between 9am – midnight weekdays, 10am – 10pm Saturday and 12 noon - 9pm Sunday (GMT).

We are happy to offer free UK returns on any full price and sale items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us.

If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.

Please return your items to:

Flat 1a , 129 West End Lane NW6, 2PE London UK